image desctription

    Our Policies

  1. Policy Documents

Terms & Conditions

A1 Football Factory ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.a1footballfactory.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is A1 Football Factory, A1 Business Park, Knottingley, West Yorkshire WF11 0BU.

Information we collect from you. We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site www.a1footballfactory.co.uk (our site) or by making pitch reservations, corresponding with us by phone, e-mail or otherwise. It includes information you provide when you submit an enquiry through our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number and payment details.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

technical information, including the Internet rotocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), information you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Bookings made on our site. All bookings made via our site are subject to these terms and conditions and our code of conduct for players.

Contract: Our acceptance of your booking will take place when your payment is processed, or, if earlier, when we e-mail you to accept it, at which point a contract is formed between you and us.

Reference number: We will endeavour to attach a reference number to each booking, however, we take no responsibility for reservations that have not received a booking reference. If you are unsure at any time in the reservation process as to whether your transaction has been completed, you should telephone ourselves to check that the transaction has been completed and to obtain your booking reference number.

Price: The price of each booking will be as quoted on our site at the time the payment for your booking is processed. We shall not be liable for any technical mistake resulting in the display of an incorrect price.

Cancellation: We reserve our right to cancel your booking and any future bookings with us if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

Prepaid booking: If you have used a credit/debit card, full payment will be deducted from your credit/debit card at the time of making your reservation via the phone. Discounted booking offers made over the phone cannot be cancelled and no refunds will be given. Please be aware that the credit or debit card used must be shown when arriving at A1 Football Factory otherwise you will not be permitted to use the facilities. You may request payment from individual players even when pre paying for a discounted booking. The overpayment value can be used to pay for a future booking but cannot be refunded. Refunding individual players will be the responsibility of the individual responsible for the pitch booking.

Online reservations (pay on arrival): Your credit/debit card will not be charged. You may pay for your bookings by either cash or card when at our branches.

Cancellation: Your reservation on the site can be cancelled at no charge by calling A1 Football Factory provided it is cancelled by 10pm on the day before the booking. Cancelling your booking after this point, or failing to show up, will result in a charge for the booking to your credit/debit card. Where payments have been collected from individual players these will not be refunded, however provided the game is cancelled at least the day before, then the full amount will be available to use for a future booking. It will be the individual who booked the pitch who will be responsible for administering payments between individual players if required in such instances.

We may cancel or amend your booking at any time, in which case we will refund your booking payment, however we will not be liable for any costs, expenses or losses arising from such amendment or cancellation.

Pitch Use: Our pitches can only be used for playing football unless written agreement has been received by A1 Football management.

Cancellation Policy

At A1 Football Factory we want you to be happy with any purchases you make from us. We understand that sometimes you as the customer may need to cancel an arranged event or service. All cancellations are subject to the terms as laid out in this policy. For the subject of this policy, the term “booking” shall be used to describe any event or service purchased from us.

Notice Period

Any cancellations received up to, and in advance of 14 days prior to the commencement of your booking will be 100% refunded upon receipt of your cancellation request. Any cancellations after this time will be handled at our discretion depending on the nature of the cancellation and our ability to reallocate the booking to another customer. It is not our policy to punish customers for cancellations, but cancellations can lead to a significant loss of income and as such in some circumstances it remains necessary for us to charge partly or in full for the booking.

Cancellation Requests

To request a cancellation you must contact us in writing, either via email or via post. When writing to us to request a cancellation, please include any details of your booking, including if you have received one booking identification number, your full name and contact details. Cancellation request emails should be sent to: team@a1footballfactory.com and any postal requests sent to: A1 Performance S&C Limited, Tavern Works, Skinner Lane, Pontefract, West Yorkshire, WF8 1HG.

Rearrangements

Depending on the nature of your booking, it may be possible to rearrange it for an alternative date. If this is something you wish to pursue, then you can contact us to enquire about this. Please be aware that for some bookings whilst a rearrangement may be possible, there may be a fee for rearrangement, charged at our discretion.

Statutory Rights

Your statutory rights are not affected by our cancellations policy.

Feedback

We welcome any feedback about our service and this policy, feel free to contact us to give us any feedback or to enquire about anything if you find it unclear.

Privacy Policy

References in this Privacy Policy to the Website are references to the website a1footballfactory.co.uk or any subsequent URL used by A1 Football Factory from time to time.

References in this policy to 'we', 'us' or 'our' are references to a business operated by A1 Performance S&C Limited.

References to 'you' and 'your' and the 'user' are references to users of the Website.

We are committed to protecting your privacy and maintaining the security of any personal information received from you. We take privacy and security of your personal information seriously and will only use such information as set out in this Privacy Policy.

The purpose of this Privacy Policy is to explain to you what personal information we collect, how and why we collect it, and how we may use and disclose it.

Please note that our Privacy Policy may change from time to time and the new Privacy Policy will be published on the Website. By using the Website you agree to us using your personal information in accordance with this Privacy Policy.

What does this Privacy Policy cover?

This Privacy Policy only applies to how we deal with your personal information. It does not apply to any other company's websites, even if you access them through this Website. If you disclose your personal information to any company beyond us, your information will be dealt with according to their privacy practices.

What identifiable information do we collect?

Unless you explicitly agree this wesbite does not record any identifiable information from you. Only when signing up to use our login facility or when using our contact form do we collect any identifiable information from you. The information captured is used to facilitate the delivery of those services. The details we collect will be clear and visible at the time of request and may be removed from our system at your behest. Please see the section entitled "How can you update and access your personal information?" for more information regarding this.

What non-identifiable information do we collect?

It is not our policy to collect any identifyable personal data unnecessarily, at present we collect data regarding your usage of this website in regards to what pages you've visited, for how long, where you've visited the site from and with what devices you are visiting. All data collected for these purposes will be non-identifiable and used purely for statistical analysis and to detect potential problems with the website.

Why do we collect your information?

We collect non-identifiable information in order to enhance your experience of using this Website, this includes remembering your choices so that on future return visits you do not need to repeat making a choice. We also collect data of your usage of the Website in order to help us identify trends in general usage. With this data we are able to identify problems, possible improvements and maintain the Website to the highest standard.

The identifiable information we collect is used to allow you to make bookings, enable communication through our contact form and/or to provide our newsletter to you. All information we collect is relevant to the provision of those services and without that information we would be unable to provide those services effectively.

Use and/or disclosure of your information

We may pass on data to a third party for the purpose of statistical analysis. Any such data will not include any personally identifyable data and will consist purely of anonymous usage information.

How do we protect your personal information?

We take reasonable measures (physical, organisational and technological) to safeguard against unauthorised access to your personal information and to safely store your personal information. However, you acknowledge that the internet is not a secure medium and the privacy of your communications and personal information can never be guaranteed.

Log Files

When you visit any page on this Website we automatically log your access information which includes but is not limited to your computer's IP address, browser type and access times.

Cookies

A cookie policy exists for this Website and is considered to be a part of this privacy policy, you can see it in full at http://a1footballfactory.co.uk/policies.php

How can you update and access your personal information?

Under applicable law you may have the right to seek access to and update the personal information we hold about you.

If you would like to seek access to personal information we hold about you, if you no longer wish us to collect, use or disclose any personal information for the purposes described above, or if you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, please contact us, You can find the various ways you can contact us at https://a1footballfactory.co.uk/contact.php, To be removed from our mailing list please send an email from the account you wish to have removed to team@a1footballfactory.co.uk writing "unsubscribe" as the subject heading.

Your feedback is always welcome

We welcome your comments and questions about our Privacy Policy - or anything else you might want to talk about. You can find the various ways you can contact us at https://a1footballfactory.co.uk/contact.php

Cookie Policy

We may store small amounts of information about you or your current session in a file known as a cookie (which is sent by us to your computer or other access device) which we can access as you use the site and when you visit us in future.

Cookies Are Safe!

They are really tiny plain text files that cannot do anything harmful on your computer. They can not carry viruses, send you spam or be any type of threat. We also can't read any information from cookies given to you from other sites. We can access only our own and your browser makes sure of it and even if we could, we promise you, we wouldn't.

We Use Cookies For The Following Reasons:

To help us collect statistical data about who visits what pages on the site, allowing us to make better decisions about what to improve and build on.

Further Information

For more information about cookies visit: http://www.aboutcookies.org/default.aspx?page=5

To learn about controlling what cookies you accept: http://www.aboutcookies.org/default.aspx?page=1

To find out how to delete cookies: http://www.aboutcookies.org/default.aspx?page=2

Whilst it is entirely up to you whether to delete your cookies or not, you may find that doing so lessens your experience of using this site.